Exit Device Repair in Charlotte, NC
Tell us the device, the door, and whether the exit currently works from the inside.
Exit hardware is life-safety equipment that happens to look like a door handle
A panic bar has an obligation ordinary hardware does not: it must release under a single motion, from the inside, without a key, without special knowledge, every time, including when a room is full of people who are not thinking clearly. Egress requirements in the building code and NFPA 101 exist because that specific failure mode has killed people.
So an exit device that sticks is not a maintenance nuisance to schedule around. It is the one repair on this site that genuinely should not wait.
The second half of the job is that the same door usually also has to stay secure from outside. Devices get abused precisely because they sit on the doors nobody watches — rear exits, stairwells, service corridors — and the abuse shows up as a bent bar, a chewed strike, or a rim latch that no longer projects far enough to hold.
Both halves get serviced, because a device that opens reliably but no longer secures the building has only solved half your problem.
How exit device jobs run
Establish whether egress is compromised
The first question on the call: does the door currently release from the inside? That answer sets the priority.
Identify the device and the door
Rim, mortise, or vertical rod, manufacturer where legible, and whether the door carries a fire rating label.
Inspect the whole assembly
Device, rods, strikes, latch engagement, door alignment, and closer, because binding doors cause device faults constantly.
Separate safety from wear
Findings split into what is a safety issue now and what is deferrable, so nothing urgent gets buried in a list.
Repair or replace with approval
Scope and firm figure agreed before work begins, including confirmation of rated-part requirements where they apply.
Test and document
Single-motion release verified, secure function verified, and the assembly's condition recorded for your file.
Exit hardware we service
Rim, mortise, surface vertical rod, and concealed vertical rod devices across retail, office, warehouse, and institutional buildings, plus the strikes, rods, and doors they depend on.
- 01
Devices that stick or will not release
The priority fault. Causes range from a seized mechanism to a door bound in a racked frame to a rod out of adjustment — all of which present identically to the person pushing the bar.
- 02
Latches that will not retract or reproject
Worn latch bolts, broken springs, and internal linkage failure. Often visible as a door that has to be pulled or shoved to release, which staff normalize long before anyone reports it.
- 03
Vertical rod adjustment
Surface and concealed rod devices go out of adjustment as doors settle. Symptoms are top or bottom latch not engaging, or a door that latches only when slammed.
- 04
Bent bars and impact damage
Loading areas and rear exits take hits from carts, pallets, and doors flung into walls. Straightening is sometimes viable; where the mechanism is distorted, replacement is the safe answer.
- 05
Strikes, keepers, and door prep
A device is only as good as what it latches into. Worn strikes and enlarged mortises get corrected so the latch has full engagement rather than a fingernail of it.
- 06
Dogging, alarms, and electrified devices
Mechanical and cylinder dogging, alarmed exits, electric latch retraction, and delayed-egress units — including confirming that whatever is fitted is permitted on that particular door.
- 07
Rated assemblies and listing integrity
Fire exit hardware on a rated door cannot be repaired with generic parts or field-modified. Where a fix would compromise the listing, that is stated plainly and a compliant path is proposed instead.
How exit device work is priced
| Device fault | Pricing basis | Variables |
|---|---|---|
| Adjustment and service | Labor per device | Device type, mounting height, door condition |
| Component replacement | Parts plus labor | Manufacturer, availability, rated or not |
| Full device replacement | Quoted after inspection | Function required, door prep, rating |
| Strike and door prep correction | Quoted with the device work | Frame material, existing mortise condition |
Rated hardware costs more than its unrated equivalent and cannot be substituted downward, which surprises people. Where a door carries a label, the replacement has to be listed for that use — that is not an upsell, it is the only legal repair. Devices on unrated doors have far more room to move on price.
What you get on a exit device repair visit
Egress faults treated as priority work
A device that will not release moves to the front of the schedule. Everything else on this site can wait longer than that can.
Both directions verified
Releases instantly from inside, secures properly from outside. A repair that only achieves one of those is not finished.
Listings not quietly broken
No generic parts on rated hardware and no field modifications that void a label, even when it would be faster and cheaper for everyone involved.
Findings written for an inspector
Documentation is worded so it still makes sense to a fire marshal or an insurer months later, not just to the person who called us.
Other openings we service
Most buildings need more than one of these. Anything outside the five, we will tell you plainly whether it is ours to fix or someone else’s.
Storefront Door Repair
Aluminum entries that have dropped, racked, or stopped latching — pivots, closers, thresholds, and frame geometry.
Learn moreDoor Closer Repair
Doors that slam, drift, stick open, or leak fluid — adjusted, rebuilt, or replaced with the correct size for the opening.
Learn moreAutomatic Door Repair
Sliders, swing operators, and low-energy accessible entrances — fault diagnosis, sensor work, and annual safety inspection.
Learn moreHollow Metal Door and Frame Repair
Steel doors and frames that have rusted, been forced, or dropped out of square — straightened, re-anchored, or replaced.
Learn more