Terms & Conditions

Using this website

The content here describes the kind of work we do and is provided for general information. It is not a technical specification, a code interpretation, or a substitute for having somebody look at your actual opening.

Quotes, ranges, and firm figures

A figure given over the phone is a range based on what you have described. It is not a fixed price, because commercial openings routinely differ from their description in ways that matter.

A firm figure follows the on-site survey and is confirmed with you before the work portion begins. If the survey reveals a materially different scope, you are told before anything proceeds.

Authorization to work

We require confirmation that the person instructing us has authority over the opening — as owner, tenant with the relevant right, managing agent, or authorized facilities representative.

Where a lease or management agreement requires landlord consent for hardware changes, obtaining that consent is the customer's responsibility. We will pause work rather than proceed on an assumption.

Scope changes discovered during work

Opening up a frame or removing a device sometimes reveals conditions that were not visible during the survey. Where that happens, work stops and you are contacted with the finding, the revised options, and the revised figure. Additional work proceeds only once approved.

Parts, availability, and lead times

Lead times quoted for ordered items are supplier estimates and can move. Rated doors, frames, and listed hardware in particular are manufactured items with real queues behind them.

Where a delay affects building security, an interim securement plan is proposed rather than leaving the opening exposed.

Rated assemblies and code obligations

Work on fire-rated assemblies and egress hardware is carried out so as to preserve the assembly's listing. We will not perform a repair that would compromise a rating, even where requested.

Nothing we provide constitutes a code compliance certification for a building. Where a formal inspection or certification is required, that sits with the relevant authority or a qualified inspector.

Payment

Payment terms are stated on the quote. Account and purchase-order arrangements are available to commercial customers by agreement; where no account exists, payment is due on completion.

Ordered items may require a deposit before the order is placed, which will be stated up front rather than mentioned afterwards.

Warranty on our work

Labor is warranted for the period stated on your invoice. Parts carry whatever warranty the manufacturer provides, which we will pass through and help you claim.

The warranty does not cover further damage, force, misuse, building movement after completion, or work subsequently altered by somebody else.

Cancellations and access

Let us know as early as you can if a visit needs to move. Where a technician attends and cannot access the opening because the site is locked, the contact is unavailable, or approval has not been obtained, an attendance charge may apply.

Liability and governing law

Our liability is limited to the value of the work performed, except where law does not permit that limitation. We are not liable for consequential losses such as lost trading time.

These terms are governed by the laws of the state in which the work is performed. Charlotte-area work in North Carolina is governed by North Carolina law; work performed in Fort Mill and elsewhere in South Carolina is governed by South Carolina law.